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Updated Refund Policy — SAMSUN Effective date: October 3, 2025 1) 30-Day Satisfaction Guarantee - If you’re not satisfied, you may request a refund within 30 calendar days of the charge date by emailing `vince@11town.xyz`. 2) Refund Amount (credit-adjusted) - Refunds are not for the full charge; they are the amount after deducting the value of any credits used within the platform during the applicable period. - Calculation: - Subscriptions: (Plan price for the period ÷ total credits included for that period) × credits used. - Top-ups/add-ons: posted price per credit for that top-up × credits used. - If the calculated deduction equals or exceeds the amount charged, no refund is due. 3) Exceptions (Our Error Only) - Full refunds may be issued for duplicate charges or clear system billing errors on our side. 4) Timing - Approved refunds will take 45 working days to process from the date of approval. - Refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the credit. 5) Subscriptions, Renewals & Cancellations - You can cancel anytime; cancellation stops future renewals. - For charges within the last 30 days, the credit-adjusted refund rule above applies. - No refunds after 30 days from the charge date. 6) Chargebacks - Please contact us first to resolve billing issues. Unauthorized or fraudulent charges will be investigated and, if confirmed, refunded. 7) How to Request Email `vince@11town.xyz` within 30 days with: - Account email used - Invoice/transaction ID - Charge date and amount - Any supporting evidence (e.g., screenshot or bank statement snippet) 8) Contact Billing and refunds: `vince@11town.xyz`.